Definition of the Role:

Provides general administration and cover of reception, supporting residents and ensuring the security of the facility on a rotating night shift.

Purpose of the Role:

To assist the Support Manager to provide the highest standards of residence assistance and security. Responsible for covering our reception, dealing with resident queries, and ensuring the provision of excellent security for both our residents and facility.



Ensure that the reception is always manned, except on those occasions when left to carry out assigned tasks secure reception when leaving to conduct tasks.

Ensure Central Court Reception / Housing Office is secure when leaving

Answer telephone, put calls through to residents (in Hostel public address system should not be used after midnight), handle any enquiries.

In case of emergency and after consultation with second night person, contact emergency services, ie: Fire Brigade, Ambulance, On Call Doctor or Police.

Contacting support staff after consultation with second night person if you are unable to deal with a situation.


Record messages for residents, placing them on notice board / pigeonholes, distribute mail, in line with YMCA confidentiality policy.

Answer residents’ enquiries and complaints, giving assistance where appropriate.

Log all incidents, all contact with support staff in night person’s diary.

Carry out welfare checks on clients not seen during the day, according to the welfare checklist.

Dependent upon an individual client’s presentation, if necessary contact the Crisis Team, and email the relevant client’s HSO.

Manage any nuisance behaviour e.g. noise, disturbances

Attend breakfast service during the week.


Carry out regular security checks of YMCA premises, checking all doors and locking where required, advising second night person when you leave base, identifying and recording any faults or damage.

Ensuring security of site and safety of residents by checking all non-residents have left the premises and been signed out.

Logging and reporting all incidents in the night persons’ diary.

Hand over keys and relevant information at the end of shift to the Caretaker (Monday to Saturday).  Sunday – ensure keys are left secure.

Operate the car park barrier.

Complete timesheet.

Monitor security of building using close circuit TV system.

Receive / hand over from Duty Support Worker, switch on short wave radio, check radio contact with second night person. At end of shift place short wave radio in recharge unit (ensuring you have switched off first


Check all fire extinguishers during walk around, record any missing tags and replace. Once per month (15th) do a full extinguisher check and record in the appropriate log.

Walk around the site, check public areas for any maintenance issues and record. Resolve any immediate maintenance problems that present a health & safety risk.

Stock checks on cleaning materials, consumables, Personal Protective Equipment and submitting orders internally to Caretaker.


Show the client to their room, explain the rules and take breakfast orders.

Ensure the safety and security of the three clients staying with us.

Deliver breakfasts before leaving.


Basic administration and photocopying

Complete assigned training

Attend and participate in staff meetings

Adhere to all YMCA St Helens Policies and Procedures

Any other associated duties as directed by your Line Manager

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the Line Manager / the Duty Person (i.e. Housing Support Officer) from time to time.

Essential Criteria:

Experience of working alone and unsupervised

Experience of working as a member of a team

An understanding and experience of dealing with security issues

Knowledge of health and safety issues relating to lone working

Experience of using a computer

Skills and Attributes:

Good communication and organizational skills.

Strong interpersonal and problem-solving abilities.

Highly responsible & reliable.

Ability to work cohesively as part of a team.

High level of attention-to-detail.

Enthusiasm to develop your skills and knowledge.

Adaptable to change and willingness to embrace new ideas and processes.

Ability to work unsupervised and deliver quality work.

Positive and approachable manner.


YMCA St Helens is committed to delivering robust practices and procedures in the safeguarding of adults and children at risk of abuse and neglect. We ensure that staff are suitably trained in Safeguarding.

Aims and Purposes of the YMCA



Working 2 on 4 off averaging 29 hours a week


Closing Date: 10th December 2021

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