YMCA St Helens is committed to equality of opportunity in employment and welcomes applications from all suitably qualified candidates irrespective of religious belief, gender, disability, age, race, political opinion, marital status, sexual orientation or whether or not they have dependents.
Definition of the Role:
To provide high quality flexible and competent support to YMCA St Helens Youth and Development department through the provision of administrative and other supportive functions.
Purpose of the Role:
To assist the Youth and Development department with the administrative control of new projects in development and the day-to-day delivery of our early intervention Listening Service.
Main Duties and Responsibilities:
- Managing referrals and allocation of appointments
- Updating and maintaining the operational systems including electronic records, using excel and other systems (including Lamplight MIS and Excel)
- Communicating with external agencies
- Receive enquiries, in person and on the telephone, from young people and the public advising and directing accordingly.
- Maintain records of Young Peoples consent forms, contact details etc – communicating gaps to relevant managers/team leaders
- Minute taking at scheduled meetings
- Ensure a central calendar of 1:1 appointment’s is maintained and is up to date
- Support in the development and distribution of marketing and promotional material, including via social media, website and social events
- Keep abreast of organisational policies and procedures and ensure they are followed (especially GDPR).
- Receive information from other members of staff and act upon as required.
- To work collaboratively with the Compliance Administrator to Maintain appropriate statistical information and records.
- To work collaboratively with the Early Intervention Youth Hub Manager to ensure the smooth running of the Listening Service
- General office administration as required
- Responding to booking enquiries for the Youth Hub, maintaining the booking diary and communicating weekly with relevant staff members
Additional Duties:
To be aware of our organisational ethos and policies and to work within them.
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.
Skills and Attributes:
Essential:
- Strong admin skills
- Experience, qualifications, and understanding related to administration
- Strong practical understanding of data protection and confidentiality.
- Good practical knowledge/understanding of Microsoft Word, Excel, forms and other Microsoft 365 software
- Good relationship/communication skills
- Self-motivated with high level of initiative
- Excellent interpersonal and networking skills
- Patience, tolerance and flexibility
- Ability to work unsupervised and deliver quality work.
Desirable:
- Experience using Lamplight MIS system
- Flexible approach to working, able to adapt to changing landscape
- Capacity to engage with people from various sectors, cultures and traditions.
- Qualified in First Aid
- Flexible approach to working, able to adapt to changing landscape
- Strong social media skills and understanding of website editing via WordPress.
CONFIDENTIALITY
It is expected that all our employees understand that there may be aspects of their work that may be confidential and MUST NOT be discussed or disclosed to third parties. A breach of confidentiality is gross misconduct and will result in appropriate disciplinary action.
Closing date 1st August 2025
20 hours per week
Salary £13,156
GUIDELINES FOR COMPLETING APPLICATION
FORM A DECLARATION OF CRIMINAL BACKGROUND INFORMATION FORM A new logo
FORM B DECLARATION OF CRIMINAL BACKGROUND INFORMATION FORM B new logo
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