At YMCA St Helens, we are committed to providing high-quality services and creating positive experiences for everyone who engages with us.

We welcome feedback and take all complaints seriously, as they help us learn, improve, and ensure we are meeting the needs of our community. If you are unhappy with any aspect of our services, staff, volunteers, or activities, we encourage you to let us know.

We will listen to your concerns, investigate them fairly and confidentially, and work to resolve them as quickly as possible. Your feedback is important to us and helps us continue to improve the support and services we provide.